How does the strategic management process work?

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For the tourist it is even more important, since from home it creates expectations about the destination and the stay. Make sure you comply with the ones you offer when the tourist chooses you. For example, the traveler bases part of his decision on images that he finds on social networks or on a website. The images should match what they find when they arrive. Show real and good quality photos without cheating with what you offer and have everything ready: Complete services; Facilities in good condition; Cleaning; Confirmed and ready activities: Clear information you need for each journey. 3. Provide personalized experiences Offer personalization in the service and make them feel special among all your guests. Did you know that almost a third of customers wish they had more personalized experiences.

Take a look at some tips that can help personalize the service for tourists: Plan an appropriate and cordial introduction to tourists; Remember special dates and send a present or special service (birthdays, anniversaries, etc.); Call them by name when you need to Phone Number List contact them; Know the reason for the visit and organize activities accordingly. Keep in mind that you don't mean to be intrusive, so please respect reserved tourists who just want to rest. Do not insist if they do not want to share that information; Know the ages of the group and offer activities and attractions that fit their tastes. Learn 3 ways to build trust and build relationships through personalization . 4. Listen to the tourist and inspire confidence Attention to tourists goes beyond informing. Listen to your customers and find out what they think of the service they receive.



Take advantage of the direct feedback from the guest and take note of what you must adjust to offer a positive service experience to tourists . By showing interest in their stay, you make them feel heard and inspire trust. Make them feel comfortable to report a complaint or good feedback. Remember that 74% of customers would forgive a company for a mistake if they receive excellent service ( Zendesk, 2022 ). Know 5 techniques to listen to the client and gain their trust. 5. Exceeds tourist expectations The expectations of the tourist change according to the moment in which they are: When you research possible destinations, compare options, contact companies for information, etc; When you arrive at the place and during your stay ; When you return to your home . For example, if you forget an object or the company keeps in touch by sharing offers or exclusive benefits for having been a guest; etc Recognize each stage and exceed what is expected of you at each step.